One AI-technology everyone is talking about is Chatbots and related programs. These are those chatboxes that pop up and are eager to assist you on many websites you browse. These can help e-commerce retailers not only assist their customers 24×7 but also quickly collect valuable information, understand behavior patterns and conduct seamless brand continuity.
A study by Business Insider predicts that by 2020, almost 85% of customer interactions will be managed without a human. Customer service through ‘conversation commerce’ can be real catch for retailers to integrate Chatbots in their system. Taking on several responsibilities, chatbots, that are essentially computer programs meant to converse with humans, can automate several processes for online shoppers like order processes, shopping cart integration and customer support.